Include the essentials
Tell us your device, iOS or macOS version, Talon Tally version (Settings > About), and what you expected to happen.
Talon Tally support
How can we help?
Get help with expenses, receipts, exports, Premium, sync, email forwarding, or invoices.
Email supportProtect private details
Remove receipt totals, addresses, card digits, and other sensitive information from screenshots.
We will follow up
Replies come from Raven Vector. We will never ask for your Apple Account password or payment card.
Quick answers
Common support topics.
For a forwarded receipt that did not arrive, include the sender address, the approximate time you forwarded it, and the subject line.
How do I restore Premium?
Open Settings from the gear on the Dashboard, then tap Restore Premium Purchase while signed in to the Apple Account that made the purchase.
Why are my trial exports limited?
During the free trial, PDF exports carry a “FREE TRIAL” watermark and CSV and receipt ZIP exports cover the current month. Full-year exports start when your paid period begins.
Why is a scanned receipt incomplete?
Use an evenly lit, in-focus image with the whole receipt visible. You can edit every recognized field before saving. On Mac, import a receipt image or PDF, since camera scanning needs an iPhone or iPad.
How do I export records for my accountant?
Open Reports, choose Expenses, Sales, or Tax Package, pick the date range and file type, then tap Export. CSV and PDF exports and receipt ZIPs are Premium features.
How do I set up iCloud sync?
Premium sync uses your private iCloud Drive. Sign in to iCloud on each device, then turn on Data Sync in Settings. The first time, Talon Tally asks which device has your complete records before it publishes a baseline.
How do I forward emailed receipts?
With Premium, open Settings > Email Receipts and verify the address you send from. Then forward receipts or eBay CSV reports to [email protected] and review each one in the app before it is saved.
How do I back up or move my data?
Use Settings > Data Transfer to export a full JSON backup, then import it on another device. Backup and restore are free.
How do I delete my Talon cloud account?
Open Settings > Premium Email Imports > Delete Talon Cloud Account. Export any invoice and payment records you need first, because deletion revokes public invoice links. Deleting the account does not cancel your Apple subscription.
Direct support
[email protected]
For product support, privacy questions, or account deletion requests.